Account and security
Account security
Protect login information, check for abnormalities in a timely manner, and use this site's entrance to handle account issues.
On this page
Protect passwords and devices
Use passwords that are unique and difficult to guess and don't share them with other websites. Log out after using a public device and do not save passwords or give the device to others to operate logged-in accounts.
Check the website address before logging in. Do not enter your password through links from strangers. Support does not need your password or verification code to handle an issue.
Verification and Security PIN
Complete identity verification under My information in the User center. Manage phone verification and your Security PIN under Security settings. The PIN has 8 digits and is used for withdrawals and claiming rebates. Check the page for the verification result.
What should I do if I forget my password?
Resetting your login password requires verification of the phone number already verified on your account. Enter your login username and verified phone number on the password reset page, then get an SMS code to reset your password. If you have no verified phone or cannot receive SMS, the support center (no sign-in required) lists this site’s published external contact channels. Email verification is not available, and old recovery codes can no longer be used for resets.
Your new password must be 8–14 characters and include uppercase and lowercase letters, numbers and special characters. Both entries must match. Sign in again after a successful reset. For help, check the available channels in the support center. Do not send passwords or verification codes.
When an abnormality is found
Save the affected order ID, time and screenshots, and check your funding records and positions. If you suspect your credentials have been exposed, use the available password recovery process promptly and check the support center (no sign-in required) for external contact channels.
Account freezing or restricted status may prevent login and new operations, but this should not be considered as existing orders, positions and asset processing have been stopped. Please contact customer service for confirmation.