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FAQ
Frequently asked questions about accounts, quotes, trading and rewards.
What billing unit is used?
Accounts are settled in USDT. The market price can be switched to display currency, and the displayed price will be converted according to the exchange rate used by the platform; switching the displayed currency will not change the settlement unit of the account.
Why can’t I trade when I have a balance?
The funding account is used for deposits, withdrawals, code redemption and match predictions. The trading account is used for skin and index futures. Funds can be transferred in both directions between the two accounts.
On the Assets page, select Transfer, choose the source and destination funding or trading account, and enter an amount. The amount transferable out of the trading account is limited by positions, open orders and cross-margin risk.
Can I hold long and short positions at the same time?
The contract supports separate management of positions in long and short directions. Please check the direction of opening or closing a position when placing an order, and pay attention to margin, unrealized profit and loss, and risk warnings.
Will the invitation rewards arrive automatically?
After the invited users bind the promotion code, their contract fees that comply with the rules can generate rebates; the proportion changes with the promotion level, up to 15%. The rewards are accumulated to the amount that can be claimed, which need to be claimed manually in the promotion center.
What if my deposit has not arrived?
On-chain deposit: open “Deposit & Withdrawal History” at the top right of the deposit page and check the network, address and full amount due for this order. On-chain transfers require confirmations; refer to the order for the credit status.
Quick top-up: check recent orders on the quick top-up page, then mark the order as paid after payment as instructed. If you have sent the funds but they have not been credited, contact support with the order ID. For on-chain deposits, also provide the transaction hash. Do not pay again.
How do I transfer funds between my funding and trading accounts?
The funding account is used for deposits, withdrawals, code redemption and match predictions. The trading account is used for skin and index futures. Funds can be transferred in both directions between the two accounts.
On the Assets page, select Transfer, choose the source and destination funding or trading account, and enter an amount. The amount transferable out of the trading account is limited by positions, open orders and cross-margin risk.
What is the difference between skin futures and index futures?
Skin futures are based on an individual skin: check its name and wear, with quantities shown in “units”. Index futures are based on index points, with quantities shown in “contracts”: 1 contract = 1 USDT / point.
Skin and index futures share the trading account balance, margin and cross-margin risk. The funding account is excluded from contract liquidations.
When are event predictions settled?
After a match ends, the final score and winner must be confirmed before orders are settled. Unverified or conflicting results remain pending review; funds are not guaranteed to arrive when the live broadcast ends.
Check your order status under “Matches → My predictions”. Winning payouts, losses and refunds follow the rules saved with that order and its actual records. Settlement funds are credited to your funding account.
What if I forgot my password?
On the login page, select “Forgot password?”, then enter your login username and the mainland China mobile number already verified for that account. Get an SMS verification code and set a new login password. If the number is unverified or cannot receive SMS messages, contact support to verify your account.
Log in again after a successful reset. Resetting your login password does not change your secondary password. Never share your password or SMS verification code with support.